Appreciation: A Simple Act That Builds Stronger Workplaces
In the fast-paced world we live in, it’s often the little things that help make all the difference—like a colleague’s extra effort, a team member’s quiet dedication, or someone who’s just doing their job well—that get overlooked. But what difference would it make if we took a moment to just say “thank you,” not in
India-Pakistan match: What did we learn?
Cricket is more than just a game for the people of India and Pakistan. The fierce rivalry, historical background and the excitement of the fans make every match a memorable moment. I am not a huge cricket fan now, but there was a time when my excitement was boundless, especially when it was a match
Training of Phone Banking Officers
Throughout my career, I have had the opportunity to train call center agents on specific topics. However, conducting a full-fledged training program for phone banking officers was a completely different experience. In this role, I not only had to train newly recruited agents but also keep the existing officers updated. During this experience, I realized
Your name is written in the rooms you have not yet entered
There have been times in my career when I felt surrounded by obstacles. Times when every door seemed closed, and no matter how hard I tried, the path forward seemed unattainable. I have worked in various organizations, where challenges tested my patience, courage, and perseverance. There have been days when I have questioned whether I
Introversion: Being alone or Being in Peace
For most of my life, I viewed my introverted nature as a weakness—a trait that needed to be eradicated. I thought my desire for solitude was a symptom of a problem, and I worked hard to understand the roots
Hands-On Practice: The Heart of Effective System Application Training
In today’s digital age, system applications are the backbone of any organization, no matter what software tool it is. But one fact that is often overlooked by trainers and organizations is that books, slides, or lectures can never replace hands-on practice. As a trainer, I have repeatedly seen training sessions where participants appear to understand
