Throughout my career, I have had the opportunity to train call center agents on specific topics. However, conducting a full-fledged training program for phone banking officers was a completely different experience. In this role, I not only had to train newly recruited agents but also keep the existing officers updated. During this experience, I realized
In today’s digital age, system applications are the backbone of any organization, no matter what software tool it is. But one fact that is often overlooked by trainers and organizations is that books, slides, or lectures can never replace hands-on practice. As a trainer, I have repeatedly seen training sessions where participants appear to understand
In today’s financial era, protection against unexpected losses has become a basic necessity. Traditional insurance has been around for centuries, but Islamic finance offers a unique alternative that is in line with the principles of Sharia, and it is called Takaful. The word Takaful is derived from the Arabic word, which means “to guarantee each
I got the opportunity to train the field staff of NRSP bank on Micro-insurance at NRSP Bank Training Center, Bahawalpur. The session was attended by the bank’s field staff and its objective was to provide them with the awareness about insurance products and services so that they can guide and help the customers accordingly. Since
I delivered a one-day training session at NRSP Microfinance Bank’s Training Center Bahawalpur. The session was on Intermediate Microsoft Excel and was attended by 30 employees from the head office who were keen to improve their skills and use Excel more effectively in their daily tasks. As everyone knows, Microsoft Excel is the most widely
Technology is developing rapidly around the world and its impact is noticeable in every sector. The trade sector is also not lagging behind this development. In today’s era, people are preferring e-commerce over traditional business, as it provides more opportunities and convenience. Keeping this importance in mind, a one-day e-commerce training workshop was organized at
