I got the opportunity to train the field staff of NRSP bank on Micro-insurance at NRSP Bank Training Center, Bahawalpur. The session was attended by the bank’s field staff and its objective was to provide them with the awareness about insurance products and services so that they can guide and help the customers accordingly.
Since the NRSP bank is a leading microfinance bank and focuses on training its staff, I have trained hundreds of employees on insurance in most of such training programs, including field staff and branch operation staff.
Content of the training
The session discussed several aspects of insurance, which included:
- What is insurance?
- History and Background of Insurance
- Difference between Insurance and Takaful
Assets Insurance Products
- Property Insurance:
- Bankers Blanket Insurance
- Fire Insurance
- Terrorism Insurance
- Electrical Equipment Insurance
- All Risk Contents Insurance
- Machinery Breakdown Insurance
- Vehicle and Motorbike Insurance
- Third Party Public Liability Insurance
Client Insurance:
- Hospitalization and Accidental Death Insurance
- State Bank’s Crop Loan Insurance Scheme (CLIS)
- State Bank’s Livestock Insurance Scheme for Borrowers (LISB)
- Product Credit Life Insurance
- House Loan Insurance Scheme
Training Methodology
To make the session more interesting and effective, various training methods were used, such as:
- Presentations
- Group Discussions
- Role Play Activity
- Quiz
Session Outcomes
At the end of the training, the participants achieved the following outcomes:
- Insurance and Understanding the basic concepts of Takaful
- Awareness of property insurance products
- Knowledge of client insurance products
- Skills to provide effective guidance to customers on insurance products
- How to lodge claims under client insurance products
- Understanding the documents required for claims and deadlines
All such insurance sessions are not only informative but also proved to be practically beneficial for the participants. Their questions and participation highlighted that insurance is a very important sector linked to banking, and awareness in this regard is necessary not only for the customers but also for the staff themselves.
